Theresa H.
March 14, 2026

I am writing to express my profound appreciation for the exemplary service provided by Camilla, one of your Reservations Agents. Her professionalism and dedication during my recent interaction were truly outstanding and significantly enhanced my experience. As an individual managing both visual impairment and a balance disorder due to a brain injury, my accommodation requirements are quite specific. Camilla demonstrated exceptional attentiveness and empathy, proactively ensuring that an ADA-compliant room was meticulously arranged for my stay. Her thorough understanding and commitment to addressing my particular needs went far beyond my expectations. Beyond securing suitable accommodations, Camilla also took the initiative to recommend and explain the benefits of the Choice Hotels members award program, providing valuable insight that further improved my overall guest experience. Camilla is a commendable professional who embodies a superior standard of guest service. Her thoughtful approach, efficiency, and genuine care are an invaluable asset to your team. I am confident that she possesses a remarkable future in the hospitality industry, and I extend my sincerest wishes for her continued success.